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Change Healthcare Outage

We are aware of the incident affecting our patient billing partner, Change Healthcare.  We understand you may have questions about a bill you have received.  Until Change Healthcare resolves this issue, you may not be able to reach them at the number on the bill.

Our technicians and physicians are not able to answer billing questions. Please do not call the laboratory for assistance with these issues.  We apologize for the inconvenience, and know Change Healthcare is working around the clock to resolve the problem.

You can monitor the status of the billing outage here:  https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Patient Right To Access

To request the form that allows us to release a copy of your pathology report(s), call 972-966-7830 (M-F, 8:00a-4:30p CST), or email patientrecords@pbmlabs.com, or download it here:

Authorization to Disclose Protected Health Information form.


Main Laboratory

3600 Gaston Avenue
Wadley Tower, Suite # 261
Dallas, TX 75246
Phone: 214-818-9100
Fax: 214-818-9170
Hours: Monday through Friday, 8:00 am to 4:30 pm

Billing Office

Phone: 866-444-3710
Hours: Monday through Friday, 8:00 am to 5:30 pm

Coppell Laboratory

1111 Northpoint Drive
Coppell, TX  75019
Phone: 972-966-7827
Fax: 972-966-7899
Hours: Monday-Friday 9:00AM-4PM